The money goes directly to the hotel and the reservation is with a hotel. They are just a booking site - like Expedia - and when you use their website, you are booking directly with the hotel. Groupon's Legal Department then called me and this is what they explained: I finally reached Groupon's Legal Department by filing an Arbitration Dispute with AAA and asking AAA to contact the Groupon General Counsel immediately. Groupon is your only hope of a resolution. If I didn't already book a vacation, I would agree with that solution.Ĭan you call Groupon? If Groupon can’t resolve it for you, you’ll have no choice but to get a Groupon refund and rebook your trip or cancel. So I would need an extra $1000 from Groupon to get my room. Anonymous wrote:I would dispute the charge through your credit card.īut what do I do about the entire vacation? The cost of the room is now 3x what it was.
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